Unparallel Quality and Scalability: Enhancing the Processes and Knowledge Sharing for a Leading Visual Media BankStock Photography
The client is a world-leading visual media bank, providing instant access to content submitted by their contributors with over 700+ million images, vectors, illustrations, and footage clips.
challenge
- Lack of Streamlined Processes The various processes like image moderation, quality checks, and audits needed to be streamlined.
- Gaps in Knowledge sharing The teams sharing information experienced lags and gaps leading to miscommunication.
- Lack of Scale as per need The lack of streamlined processes, huge volumes of data, and knowledge gaps affected the client’s growth scale.
solution
- Content Moderation Leveraged advanced techniques to review and moderate large volumes of content, ensuring spotless quality and compliance with guidelines.
- Email Support Established a responsive email customer support system to facilitate communication with clients, addressing inquiries and resolving issues promptly.
- Training Module Developed customized training modules tailored to the specific needs of the client’s teams, effectively reducing knowledge gaps and enhancing overall proficiency in content moderation and related tasks.
- Suspicious Alerts Implemented automated alert systems to detect and respond to suspicious activities in real-time, enabling proactive mitigation of potential hazards and ensuring the security and integrity of the platform.
- Compliance Audit Conducted thorough compliance audits to ensure that the system adhered to regulatory standards and industry best practices, mitigating risks and enhancing trust among users and stakeholders.
- Additional In-house QA Team Established an in-house Quality Assurance (QA) team dedicated to closely monitoring the moderation process, conducting regular audits, and maintaining the highest standards of quality and accuracy in content moderation.
Outcomes
- Business value creation The client would completely focus on business creation as the support was taken care and allowed the client to expand across territories.
- Milestone Content Curation The meticulous curation of the huge volume of data led to handling new photos and including 21 footage queues.
- Enhanced quality Quality enhanced significantly with errors reduced to 0.05%
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