Revolutionizing Image Annotation and Contributor SuccessaImage Annotation
A global leader in digital content and contributor platforms, the client manages extensive customer support operations, site audits
Their needs spanned across managing a growing contributor base, annotating and reviewing massive amounts of images and footage, and providing unparalleled global customer care.
challenge
- Rapid Growth in Demand The client faced an exponential increase in the volume of image and footage annotations, necessitating a swift scale-up of operations.
- Complex Queue Managemen The need to handle over 20 diverse queues required a dynamic and adaptable workflow to meet varying priorities and complexities.
- Uninterrupted Operations Ensuring 24/7 availability, even during holidays and unforeseen circumstances, posed significant logistical challenges.
- Pandemic Disruption The 2020 pandemic disrupted workflows, requiring rapid adaptation and restoration of business continuity within stringent timelines.
- Contributor Integration Onboarding over 100,000 contributors while maintaining a consistent and high-quality experience was critical to sustaining platform growth.
- High-Volume Support Needs Addressing a large volume of contributor queries and tax form reviews required robust systems to maintain efficiency and accuracy.
solution
Image & Footage Review
- Strategic Team Expansion Rapidly scaled a specialized 100-member team, optimizing workflows for dynamic and efficient queue management. This allowed the client to scale annotation efforts seamlessly to meet growing demand without compromising quality.
- Annotation Bounding boxes were utilized in this project to ensure precise and consistent annotations.
- Comprehensive Queue Management Designed a flexible workflow to handle over 20 unique queues, dynamically allocating resources based on real-time demand. This ensured that high-priority tasks were consistently addressed.
- Business Continuity Planning Quickly restored operations within three days during the pandemic using robust remote work strategies.
Non – Review and Contributor support
- Streamlined Onboarding and Content Management Enabled seamless integration of 100,000+ contributors and published 5,000+ 3D models monthly by enhancing content creation processes..
- Automated Tools Integration Leveraged AI for email triage and tax form reviews, significantly improving accuracy and processing speed.
- Site Audits Conducted thorough site audits to ensure quality and compliance..
Outcomes
- Accelerated Processing Efficiently handled over 200,000+ emails, ensuring seamless communication.
- Scalable SubmissionsSuccessfully scaled operations to manage 100,000+ submissions, driving efficiency.
- 3D Model CreationProduced 5,000+ 3D models monthly, maintaining consistent quality and output.
- Tax Form ManagementProcessed 250,000+ tax forms, streamlining financial workflows.
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